Information We Collect
When you contact us, we collect your name, phone number, email address, and service address so we can schedule your repair and keep you updated.
If you visit our website, we may automatically collect your IP address, browser type, and pages you view. This helps us understand how people find and use our site.
How We Use Information
We use your information to respond to your request, schedule your burst pipe repair, and communicate with you about your service.
We may also use your information to send you updates about our services, but only if you agree to receive them. You can opt out at any time.
Cookies and Tracking
Our website uses cookies to remember your preferences and improve your browsing experience. Cookies are small files stored on your device.
You can disable cookies in your browser settings, but some parts of our site may not work properly if you do.
Analytics and Third-Party Tools
We use tools like Google Analytics to track website traffic and see how visitors use our site. These tools collect anonymous data such as pages visited and time spent on the site.
We may also use third-party scheduling or communication tools to manage appointments and messages. These tools have their own privacy policies.
Data Sharing and Disclosure
We do not sell or rent your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software or payment processors.
We may disclose your information if required by law or to protect the safety and rights of our business, our customers, or the public.
Data Retention
We keep your personal information only as long as needed to provide services and meet legal requirements. After that, we securely delete or anonymize it.
If you want us to delete your information, just contact us and we'll take care of it.
Data Security
We use reasonable security measures to protect your personal information from unauthorized access, loss, or misuse. This includes secure storage and limited access to your data.
No method of transmission over the internet is 100% secure, but we work hard to keep your information safe.
User Rights
You have the right to access, correct, or delete your personal information. You can also ask us to stop using it for marketing purposes.
To exercise any of these rights, contact us using the information below. We'll respond promptly.
Children's Privacy
Our services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we'll post the new version on our website with a new effective date.
We encourage you to review this page periodically to stay informed about how we protect your information.